FAQ
FAQ
Find answers to commonly asked questions about our products, shipping, and services.
Can I change my billing or shipping address?
Once an order is placed, billing or shipping address changes are not guaranteed. However, if your order is still being processed and has not yet been dispatched, we may be able to update the address. Please contact our Customer Service team as soon as possible at support@carts-golf.com
What forms of payment do you accept?
We accept PayPal. You can also pay with your credit card via PayPal.
How do I know if my payment has been received?
Once your payment is received, you will receive a confirmation email. You can also log in to your account at www.carts-golf.com to check the status of your order. If payment is received, the order status will appear as "Processing."
Do you provide an invoice?
Yes. After your payment is confirmed, an invoice will be sent to your email.
How can I find out how much shipping costs?
Shipping is completely free.
Can I send my order as a gift to a different address?
Yes, we can ship your order to a different address. Please contact us at support@carts-golf.com with the details.
How can I track my shipment?
Once your order ships, you will receive a confirmation email with a tracking number within 24-48 hours.
How do I know if my order has been shipped?
You'll receive a shipping confirmation email along with a tracking number as soon as your order is shipped.
Note: If you just received your shipping notification, please allow 1-3 business days for tracking details to update in the courier's system.
Where is my confirmation email?
If you haven't received a confirmation email, please contact our support team at support@carts-golf.com. Most inquiries are answered within 24 hours.
Still Have Questions?
Can't find the answer you're looking for? Please chat to our friendly team.
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